Returns and Changes

  • You can make a change of the product purchased within 14 days of receipt, by sending an e-mail to info@blackpalmshop.com and specifying in the item "change", then describing the reason, for example the wrong size, non-conforming merchandise, etc.
  • Do not ship the goods before receiving from the seller confirmation. Confirmation will be via email.
  • Returns and redeeming charges will always be borne by the consumer. Before the change is made, the goods must be returned to the seller and must be unused, undamaged, labeled and in the original packaging. So in the same conditions as it was delivered to the consumer. Only then will the change be made.
  • The goods must be shipped to Blackpalmshop - Via Gioacchino Toma, 12 - 73039 Tricase (LE) - Italy.
  • The product must be shipped in a suitable packaging so that it can not be damaged during transport, which must be carried out by means of express courier to ensure traceability.
  • The Goods Return / Exchange form can be downloaded at the following LINK.
  • A return / exchange form paper form must be legible and enclosed in the package containing the returned merchandise.